1. General Policy
Green Being Foundation appreciates every contribution made in support of its charitable activities. Donations are voluntary contributions intended to support the Foundation’s objectives.
As a general rule, successfully processed donations are non-refundable. However, the Foundation recognizes that errors or exceptional circumstances may occur and will review eligible refund requests fairly.
2. Circumstances in Which a Refund May Be Considered
Refund requests may be considered in circumstances such as:
- Duplicate donation transactions.
- An incorrect donation amount resulting from a technical or payment processing error.
- A successful debit where the transaction was not properly recorded or confirmed.
- Other exceptional circumstances where a refund is considered appropriate under applicable law.
Approval of a refund request is subject to verification and the circumstances of the transaction.
3. Non-Refundable Donations
Donations will generally not be refunded merely because a donor changes their mind, because a charitable activity has already commenced, or because the donor is dissatisfied with a decision made by the Foundation, except where applicable law requires otherwise.
4. How to Request a Refund
To request a review, donors should email the Foundation with the following information:
- Donor's name.
- Registered email address or phone number.
- Donation date and amount.
- Payment transaction ID or reference number.
- Reason for the refund request.
- Supporting payment evidence, where available.
Email: info@greenbeingfoundation.org
Subject: Donation Refund Request
Please do not send full card numbers, PINs, passwords, UPI PINs, or one-time passwords.
5. Review and Processing
The Foundation will acknowledge and review refund requests within a reasonable period. Additional information may be requested to verify the transaction.
If a refund is approved, it will generally be processed through the original payment method, where supported by the payment provider. The time taken for the amount to appear in the donor’s account may depend on the bank or payment service provider.
6. Unauthorized Transactions
If you believe that a transaction was unauthorized, please contact your bank or payment service provider promptly and notify the Foundation. The Foundation will cooperate with appropriate verification and investigation procedures.
7. Tax Receipts and Refunds
If a donation receipt has already been issued for a donation that is subsequently refunded, the Foundation may correct or cancel the receipt and related records as required by applicable law. Donors should not claim tax benefits for refunded donations where such claims are not legally permitted.
8. Contact Information
For refund-related queries, please contact:
Green Being Foundation
Email: info@greenbeingfoundation.org
Phone: +919433315395
Address: 2/8, T N Chatterjee Street, Baranagar, Kolkata, 700090, West Bengal
9. Policy Amendments
Green Being Foundation may update this Refund Policy from time to time. The latest version will be published on its official website. Nothing in this policy limits any rights available to donors under applicable law.